Student Retention / Support Services

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• You are having retention and student satisfaction challenges.
• Your students are unable to get immediate support for their problems.
• Your students are missing materials, login information, or contact info.
• You and your staff aren’t able to keep up with the demand that a 24/7 online learning community creates.

The MindMax team has over a decade of experience in crafting, building and maintaining virtual learning communities. We know that online learning can be a wonderful interactive collaborative learning experience. Equally, it can be isolating, boring, and frustrating. The MindMax team knows how to design an environment to accentuate the strengths of your programs and heighten engagement of your students while minimizing the negative experiences.

Our MindMax student services solution ensures that every one of your students receives personalized attention throughout the duration of their program. Combining the use of a virtual community, teaching assistants, and MindMax student services, we provide powerful retention tools that improve student experiences, and increase the profitability of your university.

Retention starts with selecting a higher percentage of qualified students and providing well-designed courses. We ensure students are registered and have their login information prior to class commencement. We design the virtual community so students build personal relationships with each other, the teaching assistants and the MindMax program managers. The comprehensive student resource center enables students to order textbooks online, and prompts them to complete their order prior to class. Lastly, MindMax facilitates distribution, collection and tabulation of course/program evaluations and feedback from students.

Every program can be improved. MindMax uses kaizen principles in its daily activities, and extends that spirit of continuous improvement to all partner programs. We know how to collect and interpret course evaluation data and we recommend high impact improvements immediately. We are honest and open with our partners knowing they may not want to implement every suggestion. MindMax also uses a periodic review process to evaluate progress, determine where improvement needs to be made, and redefine our business and academic improvement goals for future online programs.